Returns & Exchanges
At 1 Hair Stop, we want you to love your new look, which is why we offer a seamless return and exchange process for unused products in their original packaging. Please ensure the security seal remains intact to qualify for a full refund or replacement.
Initiate Your Request
Log into your account or visit our returns portal within 7 days of delivery to submit a request with your order number and reason for return.
Quality Verification
Upload clear photos showing the product and the unbroken security seal to ensure the hair extensions have not been worn or altered.
Package Your Items
Once approved, securely pack the items in their original box and attach the provided shipping label or ship to our warehouse address.
Receive Your Refund
After our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing