Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair extensions?
We use 100% Remy human hair, which means the cuticles are kept intact and aligned in one direction. This ensures minimal tangling and a natural shine that lasts.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I color or heat-style my hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and dyed. However, we recommend using a heat protectant and consulting a professional for coloring to maintain hair health.
What is your return policy?
We offer a 15-day return policy for unopened and unused products. For hygiene reasons, extensions cannot be returned if the security seal is broken or if the hair has been worn.
How do I choose the right shade for my hair?
We offer a free color-matching service. You can email us a photo of your hair in natural lighting, and our specialists will recommend the perfect match for a seamless blend.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible buy-now-pay-later options through Klarna and Afterpay.